:root {--brand: #0b6b3a;--brand-dark: #085029;--brand-light: #e8f4ed;--accent: #f5a623;--ink: #1d2733;--muted: #6b7785;--line: #e3e8ee;--danger: #c0392b;}*, *::before, *::after {box-sizing: border-box;}body {background: #f5f7fa;color: var(--ink);font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;font-size: 14px;margin: 0;padding: 0;}.crm-nav {background: var(--brand);color: #fff;padding: 0 20px;display: flex;align-items: center;flex-wrap: wrap;box-shadow: 0 1px 4px rgba(0, 0, 0, .15);}.crm-nav .brand {font-weight: 700;font-size: 17px;color: #fff;text-decoration: none;padding: 14px 18px 14px 0;letter-spacing: .3px;}.crm-nav .brand .flame { color: var(--accent); }.crm-nav a.item {color: rgba(255, 255, 255, .85);text-decoration: none;padding: 16px 14px;display: inline-block;border-bottom: 3px solid transparent;font-weight: 500;}.crm-nav a.item:hover { color: #fff; background: rgba(0, 0, 0, .08); }.crm-nav a.item.active { color: #fff; border-bottom-color: var(--accent); }.crm-nav .spacer { flex: 1; }.crm-nav .who {color: rgba(255, 255, 255, .9);padding: 14px 10px;font-size: 13px;}.crm-nav .who .role {background: rgba(255, 255, 255, .18);border-radius: 10px;padding: 2px 8px;margin-left: 6px;font-size: 11px;text-transform: uppercase;letter-spacing: .4px;}.crm-main { padding: 22px 26px 60px; max-width: 1560px; margin: 0 auto; }.page-head {display: flex;align-items: flex-start;justify-content: space-between;flex-wrap: wrap;margin-bottom: 18px;gap: 10px;}.page-head h1 { font-size: 22px; margin: 0 0 4px; font-weight: 650; }.page-head .sub { color: var(--muted); font-size: 13px; margin: 0; }.card-crm {background: #fff;border: 1px solid var(--line);border-radius: 8px;margin-bottom: 18px;}.card-crm > h2 {font-size: 14px;text-transform: uppercase;letter-spacing: .6px;color: var(--muted);margin: 0;padding: 13px 16px;border-bottom: 1px solid var(--line);font-weight: 600;}.card-crm .body { padding: 16px; }.card-crm .body.tight { padding: 0; }.stat-row { display: flex; flex-wrap: wrap; gap: 12px; margin-bottom: 20px; }.stat {background: #fff;border: 1px solid var(--line);border-left: 4px solid var(--brand);border-radius: 8px;padding: 14px 18px;min-width: 150px;flex: 1;text-decoration: none;color: inherit;display: block;}.stat:hover { border-color: var(--brand); text-decoration: none; color: inherit; box-shadow: 0 2px 8px rgba(0,0,0,.06); }.stat .n { font-size: 26px; font-weight: 700; line-height: 1.1; }.stat .k { color: var(--muted); font-size: 12px; text-transform: uppercase; letter-spacing: .5px; margin-top: 4px; }.stat.warn { border-left-color: var(--accent); }.stat.bad { border-left-color: var(--danger); }.stat.bad .n { color: var(--danger); }.stat.ok { border-left-color: #2e8b57; }table.crm { width: 100%; border-collapse: collapse; background: #fff; }table.crm th {text-align: left;font-size: 11px;text-transform: uppercase;letter-spacing: .5px;color: var(--muted);padding: 10px 12px;border-bottom: 2px solid var(--line);white-space: nowrap;}table.crm td { padding: 10px 12px; border-bottom: 1px solid var(--line); vertical-align: top; }table.crm tbody tr:hover { background: #fafcfe; }table.crm td.num { text-align: right; }table.crm .empty { text-align: center; color: var(--muted); padding: 34px; }.table-scroll { overflow-x: auto; }.chip {display: inline-block;padding: 2px 9px;border-radius: 11px;font-size: 11px;font-weight: 600;letter-spacing: .3px;white-space: nowrap;border: 1px solid transparent;}.chip.s-REQUEST,.chip.s-NEW              { background: #e8f0fe; color: #1a56c4; }.chip.s-ACKNOWLEDGED     { background: #ede7f6; color: #4527a0; }.chip.s-PROCESSING,.chip.s-IN_PROGRESS      { background: #fff4e0; color: #b26a00; }.chip.s-OVERDUE          { background: #c0392b; color: #fff; }.chip.s-DELIVERED,.chip.s-COMPLETED        { background: #d7f0e0; color: #14532d; }.chip.s-CANCELLED        { background: #eceff1; color: #546e7a; }.chip.esc-AGENT { background: #eceff1; color: #455a64; }.chip.esc-SBM   { background: #fbe9e7; color: #a63a22; }.chip.outcome-SENT      { background: #d7f0e0; color: #14532d; }.chip.outcome-SIMULATED { background: #e8f0fe; color: #1a56c4; }.chip.outcome-FAILED    { background: #fbe9e7; color: #a63a22; }.chip.outcome-SKIPPED   { background: #eceff1; color: #546e7a; }.chip.overdue { background: var(--danger); color: #fff; }.chip.due     { background: var(--accent); color: #3a2a00; }.chip.muted   { background: #eceff1; color: #546e7a; }.filters {display: flex;flex-wrap: wrap;gap: 10px;align-items: flex-end;}.filters .f { display: flex; flex-direction: column; }.filters label, .form-lbl {font-size: 11px;text-transform: uppercase;letter-spacing: .5px;color: var(--muted);margin-bottom: 4px;font-weight: 600;}input[type=checkbox] {width: auto;margin-right: 6px;vertical-align: -1px;accent-color: var(--brand);}input[type=text], input[type=number], input[type=password], input[type=date],input[type=email], input[type=file], select, textarea {border: 1px solid #cfd8e3;border-radius: 5px;padding: 7px 9px;font-size: 13px;background: #fff;color: var(--ink);font-family: inherit;}input:focus, select:focus, textarea:focus {outline: none;border-color: var(--brand);box-shadow: 0 0 0 2px var(--brand-light);}textarea { width: 100%; }textarea.mono { font-family: ui-monospace, SFMono-Regular, Menlo, Consolas, monospace; font-size: 12.5px; }.btn-crm {background: var(--brand);color: #fff;border: 1px solid var(--brand);border-radius: 5px;padding: 7px 14px;font-size: 13px;font-weight: 600;cursor: pointer;text-decoration: none;display: inline-block;}.btn-crm:hover { background: var(--brand-dark); color: #fff; text-decoration: none; }.btn-crm.ghost { background: #fff; color: var(--brand); }.btn-crm.ghost:hover { background: var(--brand-light); color: var(--brand-dark); }.btn-crm.danger { background: var(--danger); border-color: var(--danger); }.btn-crm.danger:hover { background: #96281b; }.btn-crm.small { padding: 4px 10px; font-size: 12px; }.btn-crm[disabled] { opacity: .5; cursor: not-allowed; }.field-row { margin-bottom: 14px; max-width: 520px; }.field-row label.form-lbl { display: block; }.field-row input[type=text], .field-row input[type=password], .field-row input[type=email],.field-row input[type=number], .field-row select { width: 100%; }.field-row .hint { color: var(--muted); font-size: 12px; margin-top: 4px; }.notice, .alert-crm {padding: 11px 15px;border-radius: 6px;margin-bottom: 16px;border: 1px solid;font-size: 13px;}.notice { background: var(--brand-light); border-color: #bfe0cd; color: var(--brand-dark); }.alert-crm { background: #fdecea; border-color: #f5c6c0; color: #8c2415; }.warn-crm { background: #fff8e6; border-color: #f3dca0; color: #7a5600; padding: 11px 15px; border-radius: 6px; border: 1px solid #f3dca0; margin-bottom: 16px; font-size: 13px; }.kv { width: 100%; }.kv td {padding: 6px 0;border-bottom: 1px solid #f0f3f7;vertical-align: top;overflow-wrap: break-word;overflow-wrap: anywhere;}.kv td.k {color: var(--muted);width: 1%;white-space: nowrap;font-size: 12px;text-transform: uppercase;letter-spacing: .4px;padding-right: 12px;}.muted { color: var(--muted); }.small { font-size: 12px; }.mono { font-family: ui-monospace, SFMono-Regular, Menlo, Consolas, monospace; }.nowrap { white-space: nowrap; }.right { text-align: right; }pre.msg-preview {background: #f7f9fc;border: 1px solid var(--line);border-radius: 6px;padding: 12px;white-space: pre-wrap;font-size: 12.5px;margin: 0;max-height: 340px;overflow: auto;}.login-wrap {min-height: 100vh;display: flex;align-items: center;justify-content: center;background: linear-gradient(140deg, #0b6b3a 0%, #064023 100%);padding: 20px;}.login-card {background: #fff;border-radius: 10px;padding: 32px 30px;width: 100%;max-width: 380px;box-shadow: 0 12px 40px rgba(0, 0, 0, .28);}.login-card h1 { font-size: 20px; margin: 0 0 4px; }.login-card .sub { color: var(--muted); font-size: 13px; margin-bottom: 22px; }.login-card input[type=text], .login-card input[type=password] { width: 100%; }.login-card .field-row { margin-bottom: 14px; }.login-card .check-row { display: flex; align-items: center; gap: 8px; }.login-card .check-row input[type=checkbox] { margin: 0; }.login-card button[type=submit] { width: 100%; padding: 10px 14px; font-size: 14px; }.pager { padding: 12px 16px; display: flex; gap: 8px; align-items: center; flex-wrap: wrap; }.lang-switch {display: inline-flex;align-items: center;gap: 1px;margin-left: 10px;border-radius: 6px;overflow: hidden;background: rgba(255, 255, 255, .18);}.lang-switch .lang {padding: 3px 8px;font-size: 11px;font-weight: 700;letter-spacing: .4px;color: #fff;text-decoration: none;opacity: .75;line-height: 1.5;}.lang-switch .lang:hover { opacity: 1; }.lang-switch .lang.active {background: #fff;color: var(--brand, #1b5e34);opacity: 1;}.login-card .lang-switch {margin: 0 0 16px 0;background: #eceff1;}.login-card .lang-switch .lang { color: #546e7a; }.login-card .lang-switch .lang.active { background: var(--brand, #1b5e34); color: #fff; }